Frequently Asked Questions
WHAT IS PHYSIOTHERAPY?
Physiotherapy is health care profession that embodies wellness, mobility (joint, muscle and nerve) and independent function. Physiotherapists have advanced education and understanding of how the body moves, why movement dysfunction occurs and how to restore mobility. Physiotherapists treat these movement dysfunctions and their associated pain to promote optimal and efficient healing.
WHO WILL SEE ME?
We believe a good patient rapport is important to developing and maintaining continuity of care. Once you are evaluated by one of our licensed physiotherapists, we make every effort to accommodate your schedule and ours so you are followed by the same physiotherapist throughout the duration of your treatment at our clinic.
DO I NEED A REFERRAL FROM MY DOCTOR?
No, you do not require a referral to receive physiotherapy treatment. However, it is advised to correspond with your extended health provider regarding their requirements. Some plans require a physician’s referral for treatment costs to be reimbursed.
IS MY PHYSIOTHERAPY APPOINTMENT COVERED BY OHIP?
Visits at Physio In The Six Inc. are NOT covered by OHIP. The following link to the College of Physiotherapist’s website will give you a list of designated OHIP-funded physiotherapy clinics in Ontario: http://www.collegept.org/Patients
WILL MY INSURANCE COVER MY TREATMENT?
Physiotherapy services are covered by extended health benefits. If you have been injured as a result of an automobile accident, you will likely be eligible for coverage from your motor vehicle accident insurance. We recommend that you contact the appropriate benefits provider for details of your coverage or speak with your Human Resources department.
CAN YOU DIRECTLY BILL MY INSURANCE COMPANY?
Yes! For your convenience, Physio In The Six Inc. can bill directly to the following insurance companies: Please keep in mind that not all insurance policies and plans allow for third party billing and/or benefits assignment. We recommended you to contact your insurance provider prior to the first appointment to clarify the details of your coverage. Make sure to bring your insurance card with you to your first visit so that we can set you up for electronic claims submissions. If you are a Manulife Financial plan member, you will have to sign up for Direct Deposit on Manulife’s Plan Member Secure Site in order for us to direct bill your claims. Please speak with one of our administrative staff for further details.
HOW QUICKLY CAN I BE SEEN FOR MY FIRST APPOINTMENT?
There is currently no waiting list. Patients can generally be seen within two days of calling to book their first appointment.
HOW LONG DOES A TREATMENT SESSION TAKE AND HOW MANY APPOINTMENTS DO I NEED?
Assessments are performed at your first appointment and take approximately 30 minutes. Treatment is received during your first appointment following the assessment, so that you can receive immediate benefit during the first session. All subsequent visits will be one-on-one 30-minute sessions with your physiotherapist (please note: registered massage therapy is booked on a durational basis). The number of treatment sessions can vary and is determined by multiple factors. Each individual’s conditions and concerns are unique. Treatment times and prognosis depend on the nature of your complaint. At your initial assessment, your therapist will be able to determine a prognosis and develop a treatment plan that includes patient education, manual therapy, ultrasound, electrical stimulation and an exercise program. Combined, these elements will ensure a speedy and efficient recovery.